Phone Support in Cloud Hosting
All our cloud hosting packages offer phone support 14 hrs per day even on public holidays, so that if you don't have an account yet, you will be able to give us a call and learn more about our services or if we will meet the system requirements for your web sites. For your convenience, we have local phone lines in the United States of America, the United Kingdom and Australia, so you're able to contact the number that is closer to you. In case you're a current customer, we can assist you promptly with all of the general and billing matters and with various tech issues in order to save you time and efforts - we are aware of the fact that in some cases it's easier to speak with a live person so as to get things done right away. Of course, some issues simply cannot be taken care of on the telephone, so if this is the case you will have to use our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we offer feature real-time phone support for fourteen hours every day. If you are not sure which plan is appropriate for your web sites, you want to learn more about the plan's specs or you'd like to have any other kind of info on our solutions, you are able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our customer support representatives will assist you. If you already own an account, you're able to contact us about general and sales issues, although we're usually able to help with a variety of tech issues as well. For entirely tech troubles you will have to employ our integrated ticketing system where the communication between you and our tech support team will be in 1 place, which is the best option if your trouble can take longer time to be solved or it has to be escalated to our sysadmins.