If you ever encounter a problem with your site and are incapable of resolving it yourself, ask the respective web hosting provider’s technical support team to assist you to bring the website back online. A prompt resolution would be the most favorable scenario, but many hosting companies reply within 24 hours or even more, all the more so if you’re working with a hosting reseller. Even if the problem can be solved easily, your site may not function correctly or may not be available whatsoever for a prolonged period, so you may lose potential customers because it’s quite unlikely that anybody will be happy to return to a site that’s faulty. Because of this, you need to make certain not only that you can touch base with your web hosting company, but also that they can respond and help you in a timely fashion. If a web app update does not proceed smoothly or if you erase something by mistake, for instance, the site should be restored promptly so as to avoid long downtime.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using any of our Linux cloud hosting and you’ve got an enquiry or confront some obstacle, you can get in touch with us 24-7-365 by opening a support ticket or by sending an e-mail and we guarantee that you’ll have a reply in less than an hour. In case the issue can be sorted out, we’ll do it before we respond to you, whereas in case there’s something that you have to do on your end, we’ll supply you with all the required details – what possible solutions to try out, what settings to check, and so on. Typically, you’ll get an answer within less than half an hour, which implies that waiting for hours or even for more than a day to receive support is something unthinkable. Our 60-minute response time guarantee applies to any query that you may have – general, billing or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we understand precisely how crucial it is to receive swift support, we promise that you will never have to wait around for more than an hour to get an answer to any trouble ticket that you send via your semi-dedicated server Control Panel. In reality, you will rarely need to wait around for more than twenty to thirty minutes and this is valid for any question no matter what its nature is – technical, general or billing. What is more, our technical and customer support team will be at your disposal 24 hours a day, which suggests that even if you send a ticket during national holidays, you will always receive an immediate reply, which will contain the answer to a query, the solution to an obstacle or the details necessary to resolve an issue yourself – in case there is something that you have to do on your end. If you use our services, you won't ever need to spend a whole day waiting around for a response like you would with lots of other hosting providers.