A live chat is among the many methods of communication offered by some website hosting companies as part of their support service. Determined by the company, the chat can be used for billing, pre-sales and/or technical support. This method of contact is faster in comparison to a support ticket and it makes it much less likely to misunderstand or misspell a word as compared to a phone call with an agent. What's more, if the issue that you have requires some time to be examined and resolved, you will be able to do something different at the same time rather than just waiting, like you'd have to do when you call. Also, you can employ a live chat assistance service without spending a dime as long as you have web accessibility even if your web hosting provider is situated in a different country and they do not have a local phone number that you can call.

Live Chat Support in Cloud Hosting

In addition to the phone and ticket support, we offer live chat support as well. You are able to get in touch with us every day, which includes holidays and weekends, and we will give you more details about the Linux cloud hosting that we provide if you are not a customer yet, or about common and billing questions when you already have a user profile. Although for strictly tech matters you will have to open a trouble ticket to our technical support, since such issues will require more time to be dealt with, you can still contact us through the live chat for some tech details. To give you an example, we will assist you to set up an email address in your e-mail client or troubleshoot a number of problems, saving you a lot of time. Even if our telephone lines are already off for the day, you'll be able to speak with a live person.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all of our potential and active clients. In case you're thinking about a new hosting account, you'll be able to chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated hosting so that you can pick the perfect plan for your sites. In case you already have an account with us, we'll be able to assist you in a very timely manner with billing, general and 1st level technicalissues. Although in some cases you may have to open a ticket because there're situations that cannot be resolved through a live chat, we can help you with various basic jobs, like installing an email account in an email client or forwarding one domain name to another. As a result, you'll enjoy timely assistance and you'll save plenty of time.