Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst browsing through your website files or tweaking different account settings. The ticketing system is being monitored 24/7/365 by our customer service staff members and the response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with some web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and ask for information in regard to any billing or technical issue. In addition, you can see a collection of educational articles, which will help you handle the most commonly experienced obstacles yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the notion that you should be able to manage everything connected to your account in a single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a question or face a problem, you can contact our help desk team members straight away without the need to go through an entirely different admin dashboard. You can search through your website files or check various settings in your account whilst opening a new ticket or reading the response to an older one. In case you’ve got a lot of tickets and you want to track down a particular one, you can use the clever search option, which is available in the Help section. We’ll make sure you receive a response in no more than 1 hour irrespective of the nature of your query or issue.