There are a handful of ways in which you can touch base with the hosting company whose services you are using, but the one that you’ll always find irrespective of which company you select is a ticketing system. This is the least complicated communication method for a variety of reasons. In the event that no client care staff representative is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will always hit home. Moreover, you can copy & paste extensive pieces of information without needing to worry about typing mistakes, and in case a particular issue requires more time to be sorted out or a number of responses must be exchanged, all the info will be in one and the same location, so either party can always see the comments added by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re typically separate from the hosting platform, which suggests that if you need to supply info or to follow guidelines, you’ll need to use no less than two different interfaces and this number might grow in case you wish to manage multiple domains. Moreover, a lot of web hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for an answer.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never have to log out of your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst browsing through your website files or tweaking different account settings. The ticketing system is being monitored 24/7/365 by our customer service staff members and the response time is no more than 1 hour, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with some web hosting providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and ask for information in regard to any billing or technical issue. In addition, you can see a collection of educational articles, which will help you handle the most commonly experienced obstacles yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the notion that you should be able to manage everything connected to your account in a single location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a question or face a problem, you can contact our help desk team members straight away without the need to go through an entirely different admin dashboard. You can search through your website files or check various settings in your account whilst opening a new ticket or reading the response to an older one. In case you’ve got a lot of tickets and you want to track down a particular one, you can use the clever search option, which is available in the Help section. We’ll make sure you receive a response in no more than 1 hour irrespective of the nature of your query or issue.