Being able to get in touch with your cloud hosting supplier whenever you have any questions or experience any difficulties is important and how fast they'll reply and take action is usually crucial, in particular when your web site is business-oriented, as more downtime could mean losing prospective customers. The support solutions are one way to recognize actual providers from resellers. The second generally answer only to e-mails or support tickets and you may need to wait for a whole day or maybe more to receive a response. If your trouble calls for several replies, you may end up losing days so as to have a problem fixed. When you use a genuine and reliable hosting provider, you should be in a position to connect with the support at any time and get a prompt reply no matter what the issue or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Cloud Hosting

We acknowledge the importance of receiving assistance promptly, so our cloud hosting services include 24/7 tech support and several means of communication. If you do not have an account yet, you can phone us or use our live chat and chat with a live agent, so that you can learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up ordering a service that you cannot use. In case you already have an account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs additional investigation. In contrast to the majority of suppliers on the market, we reply to all of the tickets within an hour, so you will not have to wait for an entire day. Our support services are accessible twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you pick, you'll be able to take advantage of our 24/7 technical support services even on public holidays. All your sites will be available all of the time and so will we. With numerous communication options, you will be able to select the most convenient approach to get in touch with us and find out about our solutions in case you do not have an account yet, or request assistance in case you're already our customer. You are able to phone us, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have 1-hour reply time warranty, even though it rarely takes over 20 min to receive assistance irrespective of the complexity of the problem. With our customer and technical support services, we will be there for you when you need us, not several days later.

24/7 Customer Support in VPS Hosting

Every single virtual private server package that we provide comes with 24/7 customer and technical support, therefore if you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you are able to contact us anytime, even holidays and weekends. For your convenience, we offer different means of communication - telephone support with a couple of local numbers globally, live chat, emails and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters because it'll be easier to monitor what's going on. The maximum guaranteed reply time for all of the e-mail messages and tickets is an hour, however it rarely takes that long to get support. If you add the Managed Services upgrade that we provide, our admins will also assist you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server plans that we offer include 24/7 support via several means of communication and with a 1-hour max answer time guarantee. If you want to learn more about the plans or you have any kind of billing or general questions, you will be able to call one of the local numbers we have around the globe or you may use our live chat support and talk with a live agent. For entirely tech problems which need the help of a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you could send an e-mail message, since all of these channels are more appropriate to track a specific matter. The reply time for them rarely is more than 30 mins, which means that you can forget about having to wait for a whole day in order to receive assistance. The support service is available for all server-related matters, including the pre-installed software. When you need support for third-party apps, you can consider ordering the Managed Services upgrade that we supply with all the plans.