1 hour ticket response
We are focused on providing a swift and accurate solution to every tech support ticket sent by a client. Our skillful technicians will review your issue and will think of the most efficient solution. We offer a 1–hour response time guarantee for all client support tickets. In fact, our average customer support ticket response time has proved to be twenty minutes.
An Exceptional Client Care Service
We have a team of web hosting support engineers who are ready to answer all your inquiries every time you are in need of help. Most of our help desk staff members have many years of experience in the Linux cloud hosting world, which means that you can constantly depend on quick and accurate answers to your questions.
An Easy–to–Navigate Help Section
Included in the Web Control Panel is an easy–to–browse Help section, which includes different information sources. You can browse through a constantly updated knowledgebase featuring web hosting account administration articles and web site management articles, watch our step–by–step video tutorials or have a gaze at the F.A.Q. archive.