Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 60–minute response warranty for any support ticket or email that you send to our technical support staff. We will rapidly respond to all common inquiries and forward right away the matter to our admins if additional assistance is required. If you take advantage of the Admin Services package, we will carry out any of the included server administration tasks at a time that has been agreed upon upfront.
An Outstanding Customer Service
Should you need any assistance while using the Web Control Panel or with any of the apps that we’ve preinstalled on the server on your behalf, you can reach our customer support team at any time through the ticketing system. What’s more, if you require assistance managing your server, you can order our Admin Services package, that includes OS updates every week, software installation and troubleshooting procedures, server monitoring and restarting procedures, backup hard disk drive storage space, etc.
An Intuitive Help Area
Our Web Control Panel has been installed by default for each Linux dedicated hosting server. Among its functionalities is a very handy integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most educational articles have video versions that demonstrate all the actions that you can perform in a highly illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each section of the Web Control Panel.