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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is press the Help button, which is visible on each and every page. A pop-up window will appear. It offers detailed info about all the actions that you can perform on that particular page. Each context menu appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge range of tutorial videos describing how to work with our hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't find the answer you are looking for, check out our extensive Frequently Asked Questions database, which includes questions asked by real clients and provides practical solutions. We constantly update our FAQ database with new Q&A's so as to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions section either, we have a excellent team of client support engineers available 24-7-365 and eager to help you with any question. Each support ticket you send will be replied to within 1 hour (the average support ticket response time being approximately 20 mins), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 198429

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com